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Park mobility
The Park Mobility service is available for visitors to the Park with mobility and/or visual impairment. It is delivered with support from our fantastic Park Champions – all trained volunteers.
With our Park Mobility service, you can:
- Hire a mobility scooter or manual wheelchair.
- Be driven around on our mobility ‘golf’ buggy.
- Be taken on sighted Guides.
Park Mobility is based at the Information Point located in the Pavilion at Stratford Cross (9 Endeavour Square, London E20 1JN).
For a comprehensive insight into these services, visit the dedicated guide on Our Parklife.
Key information
Operating Times
The Park Mobility is being constantly monitored and is available 7 days a week between 11am – 4pm. It operates from the Information Point located in the Pavilion at Stratford Cross (9, Endeavour Square, London, E20 1JN).
Please note that over the winter, on days where the weather is extreme, the service may not run.
Booking
Pre-booking for all Park Mobility services is available and we strongly advise that customers do pre-book to be guaranteed a vehicle.
To book, please call 0800 0722 110 and mention Park Mobility. (Calls from landlines are charged at a local rate. Calls from some mobile operators may vary).
The phone line is open from 9am – 6pm daily.
Payment
To ensure individual equipment bookings are honoured and to contribute towards maintenance costs, we do charge for the hire of mobility scooters and manual wheelchairs:
- Manual wheelchair hire = £3 (full day hire)*
- Mobility scooter hire = £5 (full day hire)*
*A full day is from 11am – 4pm (the operating times of the Park Mobility Service).
Please be aware we are now a cashless venue.
Service Descriptions
Mobility Scooters
We have seven ‘Pride Colt Plus’ mobility scooters available for hire on the Park. These can be collected and returned to the Visitor Information Point. Customers are required to provide valid ID (driver’s license, passport or a utility bill dated from the last three months) and agree to our terms and conditions of hire as well as receive some basic training to operate the scooter safely. Scooters are charged at £5 per hire – this is an all-day charge (until service close).
Please Note: whilst you can hire scooters in Westfield Shopping Centre, these cannot be used on the Park. Both services run independently from each other.
Manual Wheelchairs
We have five standard size manual wheelchairs available for hire on the Park as well as one children's wheelchair and one larger/bariatric wheelchair. These can be collected and returned to the Information Point. Customers will be required to provide valid ID (driver's license, passport or a utility bill dated from the last three months) and agree to our terms and conditions of hire. Manual wheelchairs are charged at £3 per hire – this is an all-day charge (until service close).
Accessible Mobility Buggy
We have an electric mobility ‘golf’ buggy which can accommodate up to six passengers per trip.
On operational days when there are no special events on the Park, the mobility buggy leaves the Information Point at 11am, 12noon, 2pm and 3pm and runs on a circular route around the whole Park passing each of the major venues.
Passengers can either stay on board for the duration of the trip or be dropped off at Park venues on request.
Please Note: for passengers choosing to get off the buggy, return spaces will be subject to availability.
Volunteer 'Sighted' Guides
For visitors with visual impairment, our Park Champion volunteers can assist, support and guide around the Park as required for up to two-hour slots.
Visitors can arrange to meet a Park Champion at the Visitor Information Point and the service is free of charge.
This service is dependent on having volunteers available who have received the appropriate sighted guide training, provided by Guide Dogs UK. We, therefore, recommend that you book this service as early in advance as possible to ensure a suitably trained volunteer is available on the day of your visit.
Terms and conditions
Visitors will be asked to sign Terms of Conditions upon hire, and will be shown and instructed on how to use the equipment. The Park Mobility service operators reserve the right to refuse hire to anyone who they deem unfit to operate the equipment safely.
All visitors must bring a valid form of photo ID with then when they collect the equipment which will be scanned and kept on record.
The mobility scooters and wheelchairs must be returned to the Visitor Information Point and not left elsewhere in the Park.
There is no minimum or maximum period of time the scooter/wheelchair can be used (within the PM operating times), though we do ask for an indication on when you expect to return it. All equipment must be returned no less than 15 minutes before the service closes for the day.
The Park Mobility service reserves the right to close the service in extreme circumstances such as major events, extreme weather etc. We will endeavour to contact all customers in advance informing them the service is not operating.
Visitors will be given the contact telephone number for the Park Mobility service at the Visitor Information Point to be used in case of an emergency or breakdown. The security team will also be briefed on the service, and are able to contact Park Mobility through a radio network.
Visitors will be able to turn up on the day and hire a scooter/wheelchair if they have not been fully booked (all booked out in advance). However, we strongly advise booking as numbers are limited.
